Contact information

Contact Information

OVERVIEW

This Contact Information Policy explains how customers can reach us and how we handle communication.

CUSTOMER SUPPORT

We aim to respond to all customer inquiries within 24–48 hours during business days.

You can contact us regarding:

- Order status and tracking

- Product questions

- Delivery and shipping inquiries

- Returns or damaged items

- Custom order requests

CONTACT METHODS

Customers may contact us through:

- Email: Info@homexcent.com

- Phone: +1 (416) 798-1219

- Contact form available on our website

RESPONSE TIME

We strive to respond as quickly as possible, but response times may vary during high order volumes, holidays, or weekends.

ACCURACY OF INFORMATION

Customers are responsible for providing accurate contact details when placing an order. We are not responsible for missed communications due to incorrect email or phone information.

SUPPORT LIMITATIONS

We do not provide support through unofficial channels or third-party messaging platforms unless stated on our website.